Information relating to coronavirus
Updated 21/09/21
We will keep this page updated with any relevant information as regards our business and how it may effect our customers.
The latest Visit Scotland summary here https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases/
You should check the latest public health advice on the pandemic before you book. Government advice is available here https://www.gov.scot/coronavirus-covid-19/
In addition the Visit Scotland site contains further specific information relating to tourism https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases/
The company will continue to trade as normally as possible within Government guidelines and regulations during the corona virus period.
Existing and New Bookings Policy
We are committed to providing fulfilment on all bookings. We are making the following changes to Terms and Conditions to provide extra financial security to our customers as far as we can.
In all cases whereby hirers are unable to travel due to regulatory restriction we will look individually and sympathetically at each case. When looking at interrupted bookings consideration will be given to date of booking and or cancellation as the hirer must accept some risk in their actions . Cancellations where the opportunity to re-let dates is diminished will be treated according to how much choice or warning of travel restriction was in effect.
We will always be fair and flexible in our offer and we ask the same in return.
Further Recommendations
We always recommend secondary travel insurance however new policies will have coronavirus claims specifically excluded. Hirers must satisfy themselves as to the suitability of travel insurance for their needs.
Extra Vehicle Preparation Changes
New procedures with regard vehicle preparation will be introduced. These will be:
- Equivalent of deep clean after each hire. Disinfectants will be used on surfaces within the vehicle.
- Any bedding materials supplied with the hire will be commercially laundered and a gap of at least 72 hours before they become available again.
- Vehicle handovers will be conducted within best practise guidelines
In summary
We will continue to operate our business with the advised changes. We have always made sure that our offer exceeded expectations and we take customer care and customer satisfaction very seriously in everything we do.
